Refund Policy

When you can have your money back, how to ask, and what changes when an education savings account or scholarship paid for it.

Within 14 days: a full refund

Ask within 14 days of a charge and we refund that charge in full. It applies to your first charge and to every renewal after it, monthly or annual. You do not have to give a reason.

The free plan has nothing to refund, and you can use it for as long as you like before you pay for anything.

After 14 days: cancel any time

Cancel from your billing page, on Stripe’s secure portal. You are not charged again.
You keep access until the end of the period you have already paid for.
We do not refund part of a period once the 14 days have passed.
Your records stay yours: you can export them before or after you cancel, as the Terms of Service describe.

Annual plans

An annual plan is one charge for twelve months of the curriculum. The same 14 days run from the day it is charged, and again from each yearly renewal. After that, cancelling stops the next renewal and you keep access for the rest of the year you paid for.

Transcripts and video-analysis minutes

A transcript fee or a pack of video-analysis minutes can be refunded within 14 days if it has not been used: a transcript credit that has not yet issued a transcript, or minutes that have not been spent.

Paid with an education savings account or scholarship

Today a family pays Spatrian by card and claims the cost back from their programme with our itemised invoice. How that works.

If we refund a charge your programme has already reimbursed, tell your programme. Most require the money to go back into the account it came from.
An invoice issued after a refund leaves the refunded charge off, so the paperwork you send matches what was paid.
Where a programme pays Spatrian directly, a refund goes back to that programme account, never to a personal card or bank account.

How long a refund takes

We refund through Stripe, to the card you paid with. Banks usually show it within 5 to 10 business days.

Ask for a refund

Write to us from the contact page, using the email on your account, and say which charge.

Last updated October 2, 2026.